BREONNA GUTIERREZ
Wright City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
The Grateful Head Pizza Oven
Hochatown
2019.03 - Current
- Provide excellent customer service to over 200 guests daily
- Apply communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintain customer satisfaction with timely table check-in
- Train new associates on restaurant's practices, culture, and procedures
- Manage large groups quickly and efficiently through attentive service and precise order taking
- Sanitize and food handling procedures
- Perform complete opening, closing and shift change responsibilities to keep restaurant working efficiently and ensure staff is ready to meet customers' needs.
Server
Chili's Grill & Bar
League City
2017.10 - 2019.03
- Provided excellent customer service to approximately 150 guests per week
- Created personal relationships with over 40 guests
- Operated Point of Sale (POS) system to place orders and manage bills
- Stocked employee and customer supplies
- Organized teamwork with kitchen staff to manage efficient deliveries and minimize customer service issues
- Followed established preparation procedures to provide guests with excellent experiences.
Receptionist/Front Desk Clerk
Clear Creek Clinic
League City
2015.10 - 2017.10
- Answered multi-line phone system and coordinated with proper departments
- Balanced accounts
- Collected deposits, fees and payments, processed changes, issued receipts
- Implemented effective filing systems
- Greeted over 150 daily visitors and customers.
Education
Associates of Arts in General Studies -
College of The Mainland
05.2013
Skills
- Data entry
- Leadership
- Creative problem solving
- Computer skills - Proficient in Microsoft Word and Excel
- Multi-task
- Quick learner
- Inventory control
- Organizational
Timeline
Server
The Grateful Head Pizza Oven
2019.03 - Current
Server
Chili's Grill & Bar
2017.10 - 2019.03
Receptionist/Front Desk Clerk
Clear Creek Clinic
2015.10 - 2017.10
Associates of Arts in General Studies -
College of The Mainland
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