Brett Foster
Baton Rouge,LA
Summary
Proven Operations Manager with a track record of enhancing customer retention and optimizing business processes. At Disinfx, led initiatives that streamlined operations, boosting profit margins. Skilled in workflow optimization and maintaining high team performance, demonstrated by a 25% increase in sales at Galatoire's Bistro through strategic promotions and staff training in upselling techniques.
Overview
12
12
years of professional experience
Work History
Operations Manager
Disinfx
01.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales Associate
Target
08.2018 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Liquor Manager
Rouses Market
04.2016 - 08.2018
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Purchased beverage stock and handled all inventory needs.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Bar Manager
Galatoire's Bistro
09.2012 - 04.2016
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Generated 25% in higher ticket averages by training 14 employees on suggestive upselling techniques.
Education
General Studies - General Studies
Broadmoor Senior High School
Baton Rouge, LA05.2006
Skills
- Customer Retention
- Business Planning
- Process Improvement
- Workflow Optimization
Timeline
Operations Manager
Disinfx
01.2022 - Current
Sales Associate
Target
08.2018 - 01.2022
Liquor Manager
Rouses Market
04.2016 - 08.2018
Restaurant Bar Manager
Galatoire's Bistro
09.2012 - 04.2016
General Studies - General Studies
Broadmoor Senior High School
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