Brian Beamon
Glendale Heights,IL
Summary
Skilled in electronic health records management and adept at patient scheduling, my tenure at the Department of Veterans Affairs showcased my ability to maintain patient records with precision and foster patient-provider relations. Recognized for enhancing operational efficiency, I excel in both administrative accuracy and compassionate service, embodying a blend of technical proficiency and interpersonal effectiveness.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Hines, Illinois
07.2014 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Processed prior authorization requests for specialty medications according to established protocols.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Transcribed physician orders into the electronic medical record system accurately.
- Ensured that all necessary forms were completed correctly prior to patient discharge.
- Coordinated care plans between various departments of the hospital or clinic setting.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Updated outdated patient information to maintain current records.
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago, IL
02.2013 - 06.2014
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints promptly and professionally.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Provided product knowledge to customers through effective communication.
- Maintained a clean and organized work area at all times.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Collaborated closely with colleagues to meet customer needs.
Petty Officer First Class
United States Naval Service
San Diego, CA
08.1991 - 06.2013
- Evaluated performance of assigned personnel to determine eligibility for advancement or awards.
- Compiled reports on personnel assignments, schedules, accomplishments, budgets. for review by senior officers.
- Resolved conflicts among personnel while maintaining a professional demeanor at all times.
- Ensured strict adherence to established protocols during emergency situations.
- Trained and supervised personnel in daily operations.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Trained and managed new recruits in tactical and combat warfare.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Trained, coached and mentored military units to improve readiness and training.
- Utilized on-board navigation and off-ship landmarks
- Rose to Master at Arms in 2004, while also graduating with honors from the Naval Law Enforcement Academy, then assigned to the Coronado Naval Base.
- Supervised numerous military and civilian personnel, and also performed evaluations.
Bus Operator
Pace Bus
Melrose Park, IL
08.2008 - 01.2013
- Provided safe and reliable transportation for passengers to their destinations.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Adhered to set schedules while operating buses safely along assigned routes.
- Enforced fare collection policies by collecting fares from passengers.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Communicated route information to passengers during trips as needed.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
Education
Master of Science - Criminal Justice
Lewis University
Romeoville, IL06-2021
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ03-2017
Skills
- Patient scheduling abilities
- Patient records maintenance
- Medical billing and coding
- Electronic health records management
Accomplishments
- Awarded the Navy and Marine Corps Achievement medal for serving as a dayshift leading petty officer.
- Managed and trained over 80 personnel in law and force protection as well as anti-terrorism.
- Successfully produced the most effective watch section in the region.
- Excellent first responder and crisis manager.
Certification
War and humanitarian medals including 3 navy and marines corps achievement medals. Operation and iraqi freedom medal.
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2014 - Current
Customer Service Assistant
Chicago Transit Authority, CTA
02.2013 - 06.2014
Bus Operator
Pace Bus
08.2008 - 01.2013
Petty Officer First Class
United States Naval Service
08.1991 - 06.2013
Master of Science - Criminal Justice
Lewis University
Bachelor of Science - Criminal Justice
University of Phoenix
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