Brian Burton
Lincolnton,NC
Summary
Dynamic professional with extensive experience as a BDC Agent at Dale Earnhardt Chevrolet, excelling in appointment setting and customer service. Known for enhancing customer satisfaction through effective communication and empathy. Proven ability to resolve inquiries promptly, fostering loyalty and repeat business while leveraging strong phone etiquette and interpersonal skills.
Overview
8
8
years of professional experience
Work History
BDC Agent
Dale Earnhardt Chevrolet
12.2020 - Current
- Worked with sales department to develop sales strategies and techniques.
- Contact customers by phone to persuade them to visit our dealership to test drive our vehicles and possibly buy our vehicles.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
AnswerLive LLC
11.2018 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Associate
Carolina Nonwovens
12.2016 - 06.2018
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected automotive parts for defects and quality issues.
Education
Bachelor of Science - Business Administration
North Carolina A&T State University
Greensboro, NC05-1994
Skills
- Appointment setting
- Positive attitude
- Customer service
- Inbound and outbound calls
- Phone etiquette
- Call center experience
- Interpersonal skills
- Computer literacy
Timeline
BDC Agent
Dale Earnhardt Chevrolet
12.2020 - Current
Customer Service Representative
AnswerLive LLC
11.2018 - 07.2019
Warehouse Associate
Carolina Nonwovens
12.2016 - 06.2018
Bachelor of Science - Business Administration
North Carolina A&T State University
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