Brian Buyack
Queen Creek,AZ
Summary
Have been retired for a little over 11 years, but wish to go back to work. I am great at customer service and feel that I would an asset to CVS in greeting customers, and doing the necessary jobs that the job I am seeking! I have never been disciplined any of prior work history, and I always try to do a good job. I love people, and I love helping the fellow workers, and customers.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Balboa Insurance Branch Of Bank Of America
08.2009 - 08.2011
- Answered constant flow of customer calls with minimal wait times. Dealt mostly with customers calling in to verify insurance on their vehicles, and also calling out to try to verify auto insurance. In the 2 years I worked there I received 3 awards for employee of the month! Left this job, because my wife wanting to move back to her town where she grew up in Yucca Valley, California. Lived there for 8 years, and decided to move back to my hometown close to the grandchildren, and feel very comfortable in this area!
Firefighter
City Of Mesa Fire Department
07.1984 - 10.2007
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations
- Notified fire dispatchers to detail difficulties encountered, request additional firefighters and obtain emergency supplies
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques
- Stabilized and lifted patients with backboard and cot
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
- Carried, placed and extended ladders in training and in emergencies
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles
- Responded to confined space incidents, EMS and hazardous material incidents
- Set up and operated master streams and aerial ladder pipes
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation
- Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
- Oversaw equipment and vehicle upkeep to maintain emergency readiness
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities
- Assessed active fires and consulted with fire chief to devise optimal approach and containment strategies
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns
- Completed training to stay in peak physical fitness and handle challenging tasks
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel
- Oversaw wildfire response and containment, utilizing [Type] and [Type] tools
- Inspected fire and life safety systems and equipment for proper placement at properties
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire
- Reduced reportable injuries [Number]% with continuous and proper training of personnel
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents
- Evaluated areas after containing fires to identify and suppress hot spots
- Participated in [Type] training exercises and in-class training to improve [Type] knowledge
- Administered first aid and conducted emergent response management
- Inspected apparatus, equipment, grounds and stations for proper order and condition
- Prepared incident reports detailing personnel, location and results of each call
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public
- Saved many lives every year of my 23 years of service by administering first aid and artificial respiration to those affected by trauma, smoke or burns
- Searched [Type] areas to locate potential victims and employ rescue tactics and administer first aid
- Effectively supported fire suppression by setting up and maintaining water supply lines
- Performed maintenance on water tanks, fire hoses and other firefighting equipment
Firefighter for Boeing on Aircraft Rescue
Boeing
04.1995 - 09.2001
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Administered first aid and conducted emergent response management.
- Effectively supported fire suppression by setting up and maintaining water supply lines. Worked part time for Boeing on days off from City of Mesa, Arizona Fire department.
- Used coordination and planning skills to achieve results according to schedule
- Identified issues, analyzed information and provided solutions to problems
- Exceeded goals through effective task prioritization and great work ethic
Driver Sales
Pearce And Sons
06.1973 - 07.1984
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Started out loading and delivering Coors Beer to retail stores and bars. DroveBobtail trucks, and smaller of trucks with trailer.
- Worked my way up to sales, and then went to work in the Warehouse in hopes of getting the Warehouse Supervisors job. Did not work out, so I applied to the Mesa Fire Department, and got hired thru a grueling process of tests. Out of 13,00 applicants they hired 12 of which I was one.
Education
Associate of Arts - Social Sciences
Maricopa Community Colleges - Mesa Community College
Mesa, AZ06.1973
Skills
- Stocking and replenishing
- Staff education and training
- Retail store support
- Stock management
- Technical Support
- Creative problem solving
- Complaint resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
Balboa Insurance Branch Of Bank Of America
08.2009 - 08.2011
Firefighter for Boeing on Aircraft Rescue
Boeing
04.1995 - 09.2001
Firefighter
City Of Mesa Fire Department
07.1984 - 10.2007
Driver Sales
Pearce And Sons
06.1973 - 07.1984
Associate of Arts - Social Sciences
Maricopa Community Colleges - Mesa Community College
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