Brian Denny
Summary
Experienced professional with exceptional communication, organizational, and team-building abilities. Solid foundation in customer service, committed to delivering exceptional experiences and building strong relationships. Passionate about contributing to a collaborative work environment and achieving mutual goals. Eager to apply skills and experience in a dynamic and challenging setting.
Overview
31
31
years of professional experience
Work History
Department Supervisor
Lowes Home Improvement
01.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Security Specialist
Clover High School
01.2019 - 01.2023
- Provide safety and security for students and staff.
- Review and monitor security cameras as well as potential high-risk areas.
- Investigate student complaints while working with administrative team and law enforcement.
Assistant Manager
TJ Maxx
01.2017 - 01.2019
- Assist a Store Manager in the areas of Merchandising, Operations, Customer Service and Human Resources within a high volume store location.
- Develop creative plans to increase store sales.
- Oversee and monitor loss prevention and operational programs ensure every customer has a positive shopping experience.
- Hire, train, supervise and develop a large team of hourly Associates.
- Manage the daily activity of the sales floor, backroom, front end and accounting.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Security Specialist
Lee County Schools
01.2013 - 01.2017
- Uphold the safety and security of District facilities and property by monitoring student, employee, and public behavior in a safe and cost-effective manner that supports the goals of the district.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Monitored CCTV cameras and alarm systems for security breaches.
Cpl. Police Officer
Liberty Police Department
01.2006 - 01.2013
- Apprehended offenders and conducted interviews and interrogations.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Provided testimony in court proceedings.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
Deputy Sheriff
Powhatan County Sheriff's Office
01.2003 - 01.2006
- Provided testimony in court proceedings.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Trained other officers in firearms and self-defense tactics.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
Deputy Sheriff
Amherst County Sheriff's Office
01.1998 - 01.2003
- Observed jail and inmate activity to maintain order and safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Obtained information from arrested subjects to conduct debriefings.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Assisted in special investigations and crime prevention programs.
- Provided testimony in court proceedings.
- Trained other officers in firearms and self-defense tactics.
Jailor
Blue Ridge Regional Jail Authority
01.1997 - 01.1998
- Provide safety and security for inmates, staff, and community.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Examined incoming and outgoing mail to detect contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
Sales Associate
Wal-Mart Stores
01.1995 - 01.1997
- Sale and stock of general merchandise while providing excellent customer service.
Education
Associates in Arts -
Rowan Cabarrus College
Salisbury, NC01.2018
Skills
- Customer Service
- Effective communicator
- Team operations
- Active listener
- Conflict Resolution
- POS systems operations
- Stock management
- Leadership
- Problem resolution
- Leadership skills
Timeline
Department Supervisor
Lowes Home Improvement
01.2023 - Current
Security Specialist
Clover High School
01.2019 - 01.2023
Assistant Manager
TJ Maxx
01.2017 - 01.2019
Security Specialist
Lee County Schools
01.2013 - 01.2017
Cpl. Police Officer
Liberty Police Department
01.2006 - 01.2013
Deputy Sheriff
Powhatan County Sheriff's Office
01.2003 - 01.2006
Deputy Sheriff
Amherst County Sheriff's Office
01.1998 - 01.2003
Jailor
Blue Ridge Regional Jail Authority
01.1997 - 01.1998
Sales Associate
Wal-Mart Stores
01.1995 - 01.1997
Associates in Arts -
Rowan Cabarrus College
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