Brian Mullinix
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target Corporation
200 Kent Lndg, Stevensville, MD 21666
03.2022 - Current
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Trained and supervised over 5 team members in a department that ranked best in guest connection.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Utilize technology every shift to place inventory orders, perform inventory audits, and locate products on the sales floor.
Team Member
Ledo Pizza
110 Kent Manor Dr, Stevensville, MD 21666
02.2021 - 04.2022
- Fulfilled various positions: Cashier, Grill Cook, Pizza maker, and Dishwasher.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Adeptly operated Point of Sales system while taking customers' orders.
- Optimized organization while restocking Inventory.
- Upheld Food Safety Standards and protocols to ensure a safe dining experience for all customers.
- Maintained Cleanliness in all workstations.
Education
Associate of Science - Computer Science
Chesapeake College
Wye Mills, MD05.2025
High School Diploma -
Kent Island High School
Stevensville, MD05.2023
Skills
- Customer service
- Interpersonal Skills
- Guest relations
- Written and Verbal Communication
- Organization
- Problem-solving
- Works Well Under Pressure
- Telephone etiquette
- Computer literacy
- Adaptability
Languages
English
Native or Bilingual
Timeline
Guest Advocate
Target Corporation
03.2022 - Current
Team Member
Ledo Pizza
02.2021 - 04.2022
Associate of Science - Computer Science
Chesapeake College
High School Diploma -
Kent Island High School