Briana Glunt
Altoona,PA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Server
The Dream Junction
Altoona, PA
02.2024 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
Bartender/Restaurant Server
Marzoni's Brick Oven & Brewing Company
Altoona, PA
09.2022 - 02.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Assistant Manager
Marzoni's Brick Oven & Brewing Company
Altoona, PA
05.2015 - 09.2022
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes for monitoring customer satisfaction levels.
Server
Marzoni's Brick Oven & Brewing Company
Altoona, PA
11.2013 - 05.2015
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06-2013
Skills
- Order Management
- Quality Control
- Suggestive Selling
- Sales Techniques
- Relationship Management
- Cash Handling
- Exceptional customer service
- Guest Engagement
Timeline
Server
The Dream Junction
02.2024 - Current
Bartender/Restaurant Server
Marzoni's Brick Oven & Brewing Company
09.2022 - 02.2024
Assistant Manager
Marzoni's Brick Oven & Brewing Company
05.2015 - 09.2022
Server
Marzoni's Brick Oven & Brewing Company
11.2013 - 05.2015
High School Diploma -
Altoona Area High School
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