Briana M. Dennis
Sunrise
Summary
Dynamic shift leader focused on driving team performance and achieving objectives through effective leadership. Skilled trainer and operational problem-solver with hands-on experience in fostering collaboration. Adept at balancing customer satisfaction, company goals, and employee well-being.
Overview
13
13
years of professional experience
Work History
Shift Lead
Instacart
06.2018 - 01.2020
- Managed daily operations with Operations Leadership to ensure timely and accurate order fulfillment for customers.
- Coached and mentored in-store shoppers to enhance operational efficiency and service quality.
- Enabled retail partners to achieve operational goals through effective collaboration and support.
Store Support Supervisor
Wholefoods Market
01.2016 - 01.2018
- Supported front-end team in delivering exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated returns and exchanges, contributing to high levels of customer satisfaction and retention.
- Maintained up-to-date knowledge of sales, promotions, payment and exchange policies, and security practices to support operational efficiency.
- Managed cash handling to ensure financial accuracy.
Office assistant
United grounds maintenance, Inc.
03.2014 - 07.2015
- Drafted reports and correspondence from dictation and handwritten notes for clear communication.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Designed electronic file systems and maintained electronic and paper files.
- Verified that information in the computer system was up-to-date and accurate.
- Compiled weekly and monthly reports to provide insights for decision-making.
- Reviewed and approved billing invoices and expense reports.
- Managed accounts receivable and payable transactions to ensure accurate financial records.
- Entered and created weekly paychecks and payroll.
Warehouse worker
GBS Beauty
06.2012 - 03.2014
- Unloaded, picked, staged and loaded products for shipping.
- Selected products for specific routes according to pick sheets.
- Utilized UPS shipping system to ensure accurate and efficient processing of outgoing shipments.
- Coordinated special orders and managed after-hours urgent shipping jobs to ensure timely delivery.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Implemented selection procedures according to company standards.
- Transported goods from racks, shelves and vehicles.
- Maintained rapid work pace to consistently meet tight shipping deadlines.
- Prepared equipment for storage by banding and wrapping.
Cashier
Party City
10.2007 - 01.2010
- Processed transactions efficiently while delivering exceptional customer service, enhancing overall shopping experience.
- Balanced needs of multiple customers in fast-paced retail environment, ensuring satisfaction and efficient service.
- Assisted customers with store and product complaints.
- Supported team by managing cashier operations and ensuring store cleanliness.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Built and maintained strong relationships with peers and upper management, fostering a collaborative work environment.
- Processed shipments and maintained organized stock shelves.
- Stocked and rotated inventory regularly.
Sales Associate
Janie & Jack
03.2007 - 09.2007
- Delivered exceptional customer service to strengthen brand loyalty and enhance customer satisfaction.
- Helped customers select products that best fit their personal needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Created visually appealing displays to enhance customer experience and drive sales.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Executed floor replenishment to ensure product availability and support customer needs.
- Kept the showroom clean and maintained neat, orderly product displays.
Education
High school diploma -
North Miami Beach Senior high
North Miami Beach01.2009
Skills
- Employee scheduling
- Inventory control procedures
- Proficient in MS Office accuracy
- Sales forecasting
- Data reporting
- Financial services expertise
- Customer service
- Team leadership
- Employee training
- Problem solving
- Team leadership
- Sales forecasting
Key Qualifications
- Inventory control procedures
- Employee scheduling
- Cash handling accuracy
- Banking and financial services background
- Proficient in MS Office
- Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Having to manage and assist more than 20 associates.
- Attended monthly manager meetings.
Timeline
Shift Lead
Instacart
06.2018 - 01.2020
Store Support Supervisor
Wholefoods Market
01.2016 - 01.2018
Office assistant
United grounds maintenance, Inc.
03.2014 - 07.2015
Warehouse worker
GBS Beauty
06.2012 - 03.2014
Cashier
Party City
10.2007 - 01.2010
Sales Associate
Janie & Jack
03.2007 - 09.2007
High school diploma -
North Miami Beach Senior high