Briana Morales
Edinburg,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Little Ceasars Pizza
10.2022 - 11.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Car Hopper
Stars
04.2023 - 07.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Donna North High School
Donna, TXSkills
- Operations Management
- Team Motivation
- Rules Enforcement
- Data analysis
- Team leadership
- Task prioritization
- Continuous learning
Timeline
Car Hopper
Stars
04.2023 - 07.2023
Shift Lead Manager
Little Ceasars Pizza
10.2022 - 11.2023
Donna North High School
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