Briana Pardi
Portland,OR
Overview
15
15
years of professional experience
Work History
In Home Caregiver
Deborah Thomas
08.2020 - 04.2024
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for client through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Customer Service Representative
Radial
09.2017 - 08.2020
- Received inbound calls for Keurig Coffee regarding broken brewer issues, placing orders, shipping issues and order discrepancies.
- Provided step by step troubleshooting for brewer issues.
- Issued replacements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
- Developed and updated databases to handle customer data.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Dog Groomer
Kashmere Academy For Pet Grooming
02.2014 - 01.2017
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Streamlined appointment scheduling processes using specialized software systems that led to reduced wait times for customers.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to a positive workplace environment through effective communication with team members and clients.
- Maintained detailed client records for easy reference and scheduling future appointments.
- Promoted upselling of additional services or products while keeping each client''s best interests in mind as well as their pets'' wellbeing.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Cashier
Publix
11.2011 - 09.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Operations Specialist
Guitar Center
11.2008 - 09.2011
- Accountable for all cash, debit and credit deals, such as counting and entering all deals into metric system, secondary to the operations manager
- Responsible for weekly cycle counting of all inventory, as well as providing loss prevention
- Tasked with delivering and depositing all cash deals into company bank
- Assisted warehouse workers with shipping and receiving, special order requests, and unloading of truck deliveries twice a week
- Provided customers with assistance in product information, specials and sales.
Education
Associate of Science - Occupational Therapy Assistance
Keiser
Melbourne, FL06.2014
High School Diploma -
Hollywood Hills
Hollywood, FL05.2006
Skills
- Data Entry
- Money handling
- Warranty Service
- Order Processing
- Call Management
- Technical Support
- Microsoft Office Suite
- Microsoft Excel
- Payment Processing
- Escalation management
- First aid and safety
- Dementia Care
- Mobility support
Timeline
In Home Caregiver
Deborah Thomas
08.2020 - 04.2024
Customer Service Representative
Radial
09.2017 - 08.2020
Assistant Dog Groomer
Kashmere Academy For Pet Grooming
02.2014 - 01.2017
Cashier
Publix
11.2011 - 09.2014
Operations Specialist
Guitar Center
11.2008 - 09.2011
Associate of Science - Occupational Therapy Assistance
Keiser
High School Diploma -
Hollywood Hills