Briana Rednour
Bagdad,AZ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Cashier
Bashas'
Bagdad, Arizona
09.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed financial transactions daily.
- Assisted customers with inquiries and provided product recommendations.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves and organized merchandise for easy accessibility.
- Monitored inventory levels and reported discrepancies to management.
- Provided friendly service, creating a positive shopping experience for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Customer Service Representative
Golden Customer Care
Salt Lake, UT
06.2021 - 07.2024
- Assisted customers with inquiries and resolved issues effectively.
- Processed customer orders and tracked deliveries using company software.
- Educated customers about products and services to enhance their experience.
- Collaborated with team members to improve service processes and efficiency.
- Maintained accurate records of customer interactions and transactions.
- Managed returns and exchanges while adhering to company policies.
- Handled escalated complaints with professionalism and empathy.
- Provided feedback to management on customer trends and needs for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Home Depot
Casa Grande, Arizona
09.2019 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed financial transactions daily.
- Assisted customers with inquiries and provided product recommendations.
- Collaborated with team members to ensure smooth store operations.
- Stocked shelves and organized merchandise for easy accessibility.
- Monitored inventory levels and reported discrepancies to management.
- Provided friendly service, creating a positive shopping experience for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sales Associate
Walmart
Casa Grande, Arizona
12.2017 - 06.2020
- Assisted customers with product selections and inquiries.
- Stocked shelves and organized merchandise displays.
- Operated cash registers and processed customer transactions.
- Maintained store cleanliness and organized checkout areas.
- Collaborated with team members to ensure efficient operations.
- Handled inventory management and restocking procedures.
- Provided excellent customer service and resolved complaints effectively.
- Trained new associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
Education
GED
Casa Grande, ArizonaSkills
- Point-of-sale operation
- Cash handling
- Inventory management
- Customer education
- Product recommendation
- Customer retention
- Complaint resolution
- Sales assistance
- Service process improvement
- Active listening
- Team collaboration
- Time management
- Conflict resolution
- Adaptability to change
- Relationship building
- POS system operations
- Sales transactions
- Order packaging
- Cash management
- Payment collection
- POS systems
- Professionalism and courtesy
- Issue resolution
- Multitasking and organization
- Refund handling
- Attention to detail
- Customer service excellence
- Merchandise exchange
- Liquor regulations and compliance
- Staff mentoring
- Returns processing
- ID verification
- Hospitality and accommodation
- Clear communication
Timeline
Cashier
Bashas'
09.2024 - Current
Customer Service Representative
Golden Customer Care
06.2021 - 07.2024
Cashier
Home Depot
09.2019 - 01.2021
Sales Associate
Walmart
12.2017 - 06.2020
GED