Brian A. Spicer
Hilton Head Island,SC
Summary
Ambitious hospitality and business professional with a focus on achieving high levels of client satisfaction. Long-term goal includes contributing to company success while supporting team development and performance enhancement. Skilled in creating positive work environments that encourage personal and professional growth.
Overview
32
32
years of professional experience
Work History
Property Manager
Destination Vacation
Hilton Head Island, South Carolina
03.2016 - Current
- Manage daily operations of vacation rental properties to enhance guest experiences.
- Oversee tenant relationships, addressing concerns to improve satisfaction levels.
- Coordinate with vendors for the procurement of services such as repairs, renovations, landscaping.
Assistant Manager / Black Ops Trainer
Zaxbys
Hilton Head Island, South Carolina
09.2012 - 03.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily operations and staff scheduling for efficiency.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed training materials to support ongoing employee development and performance improvement.
- Trained new employees at new locations to ensure proper training for company standards.
Assistant Building Manager
Park Regency Condominiums
Atlanta, GA
10.1996 - 03.2012
- Coordinated maintenance requests and scheduled repairs for residents efficiently.
- Monitored property appearance, ensuring adherence to cleanliness and safety standards.
- Assisted in managing daily operations of residential condominiums effectively.
- Supported building manager with administrative tasks and reporting requirements.
Concierge
Westin Resort
Hilton Head Island / Atlanta, South Carolina / Georgia
09.1994 - 10.1996
- Provided information about hotel amenities and services to enhance guest experience.
- Maintained knowledge of local events to recommend activities to guests.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Education
Bachelor of Science - Hospitality Management With Minor in Business
Georgia Southern University
Statesboro, GA05-1994
Skills
- Property management
- Vendor coordination
- Tenant relations
- Budget management
- Conflict resolution
- Customer service
Timeline
Property Manager
Destination Vacation
03.2016 - Current
Assistant Manager / Black Ops Trainer
Zaxbys
09.2012 - 03.2016
Assistant Building Manager
Park Regency Condominiums
10.1996 - 03.2012
Concierge
Westin Resort
09.1994 - 10.1996
Bachelor of Science - Hospitality Management With Minor in Business
Georgia Southern University