Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Stephens

Glen Cove,NY

Summary

Dynamic and empathetic professional with a proven track record at Walgreens for enhancing customer satisfaction and teamwork. Thrived in fast-paced environments, leveraging strong multitasking and problem-solving skills to elevate service quality. Demonstrated expertise in cash handling and fostering customer engagement, significantly contributing to a positive and efficient workplace. Positive, adaptable, and reliable with a strong commitment to teamwork and customer service. Understands the importance of maintaining a clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to a positive team atmosphere and ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Crew Member

Walgreens
12.2023 - 01.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Counselor

Glory House Recovery
01.2021 - 06.2023
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Reduced conflicts among residents through effective communication and active listening skills.
  • Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Crew Member

Tex Mex Eats
03.2022 - 08.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Associate of Arts -

SUNY Buffalo State University
Buffalo, NY
06-2027

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Self-discipline

Timeline

Crew Member

Walgreens
12.2023 - 01.2024

Crew Member

Tex Mex Eats
03.2022 - 08.2022

Counselor

Glory House Recovery
01.2021 - 06.2023

Associate of Arts -

SUNY Buffalo State University
Briana Stephens