Briana Valadez
Colton,OR
Summary
Dedicated veterinary assistant with a passion for animal care and wellbeing. Skilled in providing compassionate support to veterinarians, handling animals with care, and assisting in medical procedures. Proficient in maintaining cleanliness and organization within the clinic environment. Strong communicator with a focus on delivering exceptional client service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Alapalm Animal Hospital
03.2022 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Education
No Degree - Veterinary Assistant
California Healing Arts College
Carson, CA03.2021
High School Diploma -
Juan Rodriguez Cabrillo High School
Long Beach, CA06.2019
Skills
- Veterinary Medical Records Software
- Educating Owners
- Discharging Patients
- Attention to Detail
- Appointment Scheduling
- Teamwork and Collaboration
- Filling Prescriptions
- Customer Service
- Payment Processing
- Record Request Management
- Recordkeeping
- Relationship Building
- Medication Dispensing
- Schedule Coordination
- Lab Work Documentation
- Chart updating
Certification
Certified Veterinary Assistant
Timeline
Veterinary Receptionist
Alapalm Animal Hospital
03.2022 - Current
No Degree - Veterinary Assistant
California Healing Arts College
High School Diploma -
Juan Rodriguez Cabrillo High School
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