Brianna Alvarado
Long Island City,New York
Summary
Professional Communicator skilled at establishing and strengthening relationships. Organized & reliable individual committed to delivering comprehensive support to clients. Keen on taking on a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results with an interest to meet goals.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Leasing Agent
Mirador 1000
Miami , Florida
05.2021 - 02.2024
- Set appointment times for individuals to tour facilities and see available units.
- Marketed property to local businesses through collateral, emails and phone calls.
- Greeted office visitors, asked relevant questions and offered assistance.
- Created proposals, lease offers and documents for incoming and current residents.
- Provided tours of property to prospective tenants and offered valuable information in regard to major features.
- Distributed and followed up on tenant renewal notices.
Customer Service Representative
Penske
08.2019 - 09.2021
- Set appointments with field teams to carry out service changes or deliver new products.
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed high-value payments with meticulous accuracy..
- Resolved customer complaints following guidelines.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered 100+ telephone calls per day with professionalism.
Personal Assistant
Moxies
Miami , Florida
06.2019 - 04.2020
- Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules
- Documented data and stored important records on database.
- Purchased office supplies to maintain consistent inventory.
- Processed mail, email and phone enquiries, minimizing correspondence backlogs.
- Planned and executed small intimate gatherings and large social events.
- Booked hotels, travel and entertainment for client, family and friends.
- Answered 90% of incoming phone calls daily and distributed correspondence effectively.
Personal Assistant
Mondrian Hotel
Miami , Florida
08.2016 - 12.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Education
Some College (No Degree) - Psychology
Hunter College
New York City 09.2020
High School Diploma -
City-as-High School
New York 09.2014 - 08.2015
Skills
- Telephone and email etiquette
- Ability to Multitask
- Adaptability
- Strong communication
- Customer service
- Problem-solving
- Microsoft office
- Excellent time management
Timeline
Leasing Agent
Mirador 1000
05.2021 - 02.2024
Customer Service Representative
Penske
08.2019 - 09.2021
Personal Assistant
Moxies
06.2019 - 04.2020
Personal Assistant
Mondrian Hotel
08.2016 - 12.2018
High School Diploma -
City-as-High School
09.2014 - 08.2015
Some College (No Degree) - Psychology
Hunter College