Brianna Berumen
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at Target, excelling in problem-solving and team collaboration. Skilled in performance metric monitoring and data analysis, I consistently exceeded service goals while enhancing guest experiences. My expertise in visual merchandising and behavioral observation drives successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Guest Advocate
Target
San Antonio, USA
08.2023 - Current
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Delivered customer service and resolved guest concerns through active listening and effective problem-solving.
- Managed order fulfillment processes, ensuring timely product delivery to enhance customer satisfaction.
- Coordinated with internal teams to facilitate timely and successful solution delivery based on client needs.
- Conducted cash office operations
Cashier/Sales Associate
Cavender's Boot City
San Antonio, USA
06.2022 - 08.2023
- Operated cash register, processing customer transactions accurately and efficiently.
- Assisted customers with product selections, providing knowledgeable answers to inquiries about merchandise.
- Maintained organized and clean checkout area, enhancing overall customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and reported low stock items to management promptly.
Education
Bachelor of Arts - Psychology
University of Texas At San Antonio
One UTSA Circle, San Antonio, TX 7824907.2026
Skills
- Customer Service
- Team collaboration
- Behavioral Observation
- Performance monitoring
- Data analysis
- Statistical analysis
- Excel analysis
- JASP analysis
- FSL fMRI analysis
- IBM SPSS analysis
- IBM Amos analysis
- MPLUS analysis
- MATLAB (currently learning)
- Python (currently learning)
- R Studio (currently learning)
- Problem solving
Projects
Student Work and Life Research, Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Awards
- President's List, 2025
- Dean's List, 2025
Languages
- Spanish
- English, Native
- Spanish, Intermediate
Languages
Spanish
Full Professional
English
Full Professional
Certification
2019 EVMS Health Sciences Academy
Accomplishments
Fall 2025 Presidents List
Timeline
Guest Advocate
Target
08.2023 - Current
Cashier/Sales Associate
Cavender's Boot City
06.2022 - 08.2023
Bachelor of Arts - Psychology
University of Texas At San Antonio