Photography
Social media
Building relationships
Brianna Burds
Aurora,CO
Summary
Dynamic leader with proven expertise in training and mentoring, honed at Teriyaki Madness and MAD Greens. Excels in schedule oversight and relationship building, enhancing team performance and customer satisfaction. Achieved significant improvements in efficiency and service quality through effective staff motivation and safety compliance.
Overview
11
11
years of professional experience
Work History
Shift Manager
Teriyaki Madness
06.2024 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cultivated professional working relationships with peers and supervisors.
Line Cook
Torchy's Tacos
07.2016 - 03.2020
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Assistant General Manager
MAD Greens
03.2020 - 06.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
Panera Bread
06.2014 - 08.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
N/A - N/A
Smoky Hill High School
Aurora, CO05.2014
Skills
- Schedule oversight
- Hiring and recruiting
- Handling customer complaints
- Training and mentoring
- Energetic and enthusiastic
- Employee training
- Delegating work
- Decision-making
- Shift checklists
- Shift leadership
- Safety compliance
- Team development
- Punctual and reliable
- Cash handling
- Staff motivation
- Accurate money handling
- Relationship building
Interests
Timeline
Shift Manager
Teriyaki Madness
06.2024 - Current
Assistant General Manager
MAD Greens
03.2020 - 06.2024
Line Cook
Torchy's Tacos
07.2016 - 03.2020
Cashier
Panera Bread
06.2014 - 08.2017
N/A - N/A
Smoky Hill High School
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