Brianna Castelan
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Dedicated to enhancing teamwork and contributing to team objectives while actively pursuing opportunities for professional growth and advancement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Balani Custom Clothiers
Houston, TX
07.2022 - Current
- Managed daily scheduling and coordination of meetings
- Developed and maintained filing systems, ensuring organization and accessibility of records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in budget tracking by organizing financial records and processing invoices accurately.
Service Desk
Club Corp
Houston , TX
08.2021 - 03.2022
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Greeting members/visitors and provided friendly, knowledgeable assistance
- Administered collection of fees and payments
- Trained new reception staff on procedures and customer service best practices.
- Resolved client inquiries effectively, contributing to improved customer satisfaction ratings.
- Coordinated communication between departments, enhancing information flow and service efficiency.
Server
Club Corp
Houston , TX
08.2021 - 03.2022
- Worked with POS system to place orders, manage bills
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
- Trained new servers on menu knowledge and service standards to enhance team performance.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Whataburger
Houston , TX
05.2020 - 06.2021
- Processed POS transactions including cash and credit purchases
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers locate items on menu and offering them to join the rewards program
- Managed inventory restocking and organization of front-end supplies to ensure operational efficiency.
Teacher
Kids R Kids Learning Academy
Houston, TX
08.2019 - 07.2020
- Fostered a safe and inclusive environment encouraging social, emotional, and cognitive development.
- Planned lessons and activities to cover all required course material using the Kids R Kids curriculum
- Keeping count of toddlers during each transition
- Communicated frequently with parents
- Completed daily reports, meal count sheets and attendance logs.
- Led parent-teacher conferences to provide insights into student behavior and academic performance.
Cashier
La Madeliene Cafe
Houston, Texas
05.2017 - 11.2018
- Assisted customers with inquiries, providing exceptional service and support.
- Operated cash register for cash and credit card transactions
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX05-2017
Skills
- Office administration
- Customer service
- Attention to detail
- Time management
Languages
Spanish
Timeline
Administrative Assistant
Balani Custom Clothiers
07.2022 - Current
Service Desk
Club Corp
08.2021 - 03.2022
Server
Club Corp
08.2021 - 03.2022
Cashier
Whataburger
05.2020 - 06.2021
Teacher
Kids R Kids Learning Academy
08.2019 - 07.2020
Cashier
La Madeliene Cafe
05.2017 - 11.2018
High School Diploma -
Cypress Ridge High School