Brianna Elliott
Port Saint Lucie,FL
Summary
Detail-oriented with several-years background performing basic clerical tasks to keep workplace running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge at any job. Collaborative team player dedicated to helping clients and staff.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Winchester Neurological Consultants
Winchester, VA
12.2024 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Completed relevant insurance and other claim forms.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Called patients to confirm scheduled appointments and obtain additional details.
Direct Support Professional
Grafton Integrated Health Network
Winchester, VA
10.2022 - 07.2024
- Handled all direct support issues in a timely, professional, and courteous manner
- Assisted Adults with intellectual disabilities
- Educated clients concerning their disability and the proper care and treatment for their condition
Key Holder/Sales Associate
Sunglass Hut
Richmond, VA
08.2021 - 03.2022
- Open and close location
- Cash handling
- Greeted customers and practiced COVID precaution
- Worked alone and within a team
- Sold product and Sunglass Warranty
- Scheduled customers for pick up orders
- Worked at multiple locations
Guest Service Associate
European Wax Center
Winchester, VA
01.2020 - 06.2020
- Open and close location
- Cash handling
- Greeted customers and practiced COVID precaution
- Worked alone and within a team
- Sold product and service packages
- Scheduled customers
Education
Business Administration -
Shepherd University
Shepherdstown, WV12.2023
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Leadership
- Guest services
- Documentation review
- Microsoft word
Timeline
Medical Receptionist
Winchester Neurological Consultants
12.2024 - Current
Direct Support Professional
Grafton Integrated Health Network
10.2022 - 07.2024
Key Holder/Sales Associate
Sunglass Hut
08.2021 - 03.2022
Guest Service Associate
European Wax Center
01.2020 - 06.2020
Business Administration -
Shepherd University