Brianna Ferrin
Terminix International
Dallas,TX
5
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Customer Service Representative
1 Year 10 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collections Agent
1 Year 10 Months- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Dental Receptionist
1 Year 2 Months- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
Education
High School Diploma
Skills
Data Collection
Account Updating
Complaint Resolution
Product Knowledge
Data Entry
Scheduling
Paperwork Processing
De-Escalation Techniques
Computer Proficiency
Timeline
Customer Service Representative
Terminix International
01.2022 - 11.2023Read More
Collections Agent
Caine & Weiner
02.2020 - 12.2021Read More
Dental Receptionist
Jefferson Dental Health
12.2018 - 02.2020Read More
Evolution Academy
High School Diploma
Read More