Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Brianna Gosselin

Brianna Gosselin

Ocoee

Summary

Dynamic customer service professional with experience at Publix, adept at complaint handling and problem resolution. Proven track record in enhancing customer satisfaction through effective communication and active listening. Skilled in payment processing and customer education, fostering loyalty and trust while ensuring adherence to organizational policies.

Overview

7
7
years of professional experience

Work History

Customer Service Staff Member

Publix
07.2018 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

Education

Licensed Cosmetologist - Cosmetology

Aveda Institute
Winter Park, FL
05.2025

High School Diploma -

Ocoee Highschool
Ocoee, FL
05.2021

Skills

  • Assertiveness
  • Customer focus
  • Complaint handling
  • Problem resolution
  • Customer education
  • Payment processing
  • Follow-up skills

Timeline

Customer Service Staff Member

Publix
07.2018 - Current

Licensed Cosmetologist - Cosmetology

Aveda Institute

High School Diploma -

Ocoee Highschool

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