Brianna Graves
Keller,TX
Summary
Dedicated and experienced professional, with a strong background in the hospitality industry. Skilled in training, customer service, and front of house management. Seeking to leverage my expertise to contribute to a team in a rewarding environment.
Overview
8
8
years of professional experience
Work History
Server
Mister O1 Extraordinary Pizza
Grapevine, TX
05.2023 - Current
- Deliver exceptional service to guests, ensuring a positive dining experience
- Demonstrate in-depth knowledge of menu items and make personalized recommendations to customers
- Handle cash and card transactions accurately and efficiently
- Communicate efficiently with team members to maintain a high-level of customer service and efficiency during peak hours
- Maintain a clean, sanitary, and organized workspace.
Bar Trainer (May2019-May2024) FOH Manager (May2023-Sept2023)
Pluckers Wing Bar
Fort Worth, TX
05.2019 - 05.2024
- Trained new employees on company policies, company standards, and procedures resulting in high-performing team members
- Demonstrated exceptional customer service skills by consistently exceeding guests' expectations
- Memorized an extensive food menu and drink menu of over 75 cocktails
- Successfully managed a team of 25 employees, overseeing all aspects of day-to-day operations in a high-volume restaurant
- Successfully closed the restaurant each night, including securing the premises, balancing cash registers, depositing money, and completing end-of-day reports.
Associate Trainer
Panera Bread
Hurst, TX
05.2016 - 05.2019
- Facilitated training sessions for new hires, focusing on product knowledge, customer service, and safety protocols
- Assisted in developing training materials to improve the onboarding process
- Provided exceptional customer service by greeting customers, taking orders, and handling transactions efficiently
- Prepared and served a bird variety of beverages, including coffee, tea, and specialty drinks while maintaining cleanliness and organization in the barista station
- Demonstrated strong multitasking skills, simultaneously cashiering, making barista drinks, and assisting with kitchen duties as needed.
Education
Esthetics -
Salon Boutique Academy
08.2021
Skills
- Team Management
- Leadership
- Training
- Customer Service
Timeline
Server
Mister O1 Extraordinary Pizza
05.2023 - Current
Bar Trainer (May2019-May2024) FOH Manager (May2023-Sept2023)
Pluckers Wing Bar
05.2019 - 05.2024
Associate Trainer
Panera Bread
05.2016 - 05.2019
Esthetics -
Salon Boutique Academy
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