Brianna Molano
Oceanside,CA
Overview
3
3
years of professional experience
Work History
Host
Robata-X Sushi & Izakaya
Oceanside, CA
10.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Addressed guest inquiries and concerns to enhance dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with kitchen staff to ensure timely order delivery and food quality.
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Host
Gaja KBBQ Inc.
Oceanside, CA
03.2025 - 10.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
Sales Associate
Pandora Jewelry
Carlsbad, CA
11.2024 - 02.2025
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Sales Associate
Sweet Factory
Carlsbad, CA
06.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Rubio's Coastal Grill
Carlsbad, CA
04.2023 - 08.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Surfside Educational Academy
Oceanside, CASkills
- Customer service excellence
- Team collaboration
- Multitasking skills
- Time management
- Customer service
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Exceptional communication
- Front of house organization
- Hospitality and accommodation
- Cleaning and sanitation
Timeline
Host
Robata-X Sushi & Izakaya
10.2025 - Current
Host
Gaja KBBQ Inc.
03.2025 - 10.2025
Sales Associate
Pandora Jewelry
11.2024 - 02.2025
Sales Associate
Sweet Factory
06.2024 - 09.2024
Cashier
Rubio's Coastal Grill
04.2023 - 08.2023
No Degree -
Surfside Educational Academy