Brianna Sampson
Tampa
Summary
Dedicated professional with a strong background in customer service and administrative support. Proven ability to manage multiple tasks effectively while ensuring accuracy in medical billing and compliance. Eager to contribute to organized office environments and positive interactions.
Overview
3
3
years of professional experience
Work History
Medical Front Office Receptionist
Baycare
Tampa
01.2025 - Current
- Delivered excellent service and attention to customers in-person and over the phone, enhancing patient experience.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Entered data into practice's EMR system, ensuring accuracy to support efficient patient care.
- Assisted with administrative tasks, including filing, faxing, and copying documents, to maintain organized office operations.
Small Business Customer Service
Bank of America
Tampa
09.2023 - 01.2025
- Processed service requests, ensuring accurate database records to support efficient operations.
- Guided customers in product selection based on individual needs, enhancing satisfaction and loyalty.
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Multitasked and prioritized effectively in fast-paced environments, ensuring timely responses to customer inquiries.
Education
High School Diploma -
Howard W Blake
Tampa, FL05-2012
Skills
- Office administration and front desk operations
- Medical billing
- Insurance compliance
- Multitasking and time management
- Problem solving and attention to detail
- KPI development and tracking
- Conflict resolution
Affiliations
- Volunteer with S.H.A.R.E Program, Feeding the Homeless
Timeline
Medical Front Office Receptionist
Baycare
01.2025 - Current
Small Business Customer Service
Bank of America
09.2023 - 01.2025
High School Diploma -
Howard W Blake