Brianna Thomas
Hillside ,NJ
Summary
Diligent assistant manager/keyholder with over 3 years of experience overseeing business operations. Skilled in budget administration, staff training, and procedure monitoring to optimize efficiency and achieve objectives. Strong inventory management, loss prevention, and vendor negotiation abilities. Resourceful collaborator with peers, sales associates, and upper management to enhance organizational effectiveness. Proven track record of creating positive work and shopping environments. Responsive team leader with strong leadership and motivational skills. Talented trainer, problem-solver, and planner adept at handling routine and complex tasks to drive business success. Well-organized and proactive retail professional with excellent communication skills and a positive attitude.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Extended Stay America
04.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Assistant Store Manager
Burlington Shoes
09.2017 - 06.2024
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ5 2017
Some College (No Degree) -
Bloomfield College
Bloomfield, NJSkills
- Customer Service
- Sales strategies
- Sales Techniques
- Customer relations
- Store growth planning
- Leadership development
- Stock management
- Issue resolution
Education and Training
other,other
Timeline
Guest Service Representative
Extended Stay America
04.2024 - Current
Assistant Store Manager
Burlington Shoes
09.2017 - 06.2024
High School Diploma -
Alexander Hamilton Preparatory Academy
Some College (No Degree) -
Bloomfield College