Brianna Wilson
Hollywood
Summary
Approachable professional offers strong background in customer service and hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Quality Inn
Doral
05.2024 - 02.2025
- Check guest in / out
- Answered all calls
- Input all reservations
- Attended to customer needs and request
- Logged daily all incoming packages for guest
- Restocked the mini market and kept inventory
- Logged all guest cash transactions
- Maintained the lobby and front desk area clean
- Arranged customer shuttles round trip to Airports and Ports for Cruises.
Front Desk Agent
Wingate by Wyndham
Doral
05.2024 - 02.2025
- Check guest in / out
- Answered all calls
- Input all reservations
- Attended to customer needs and request
- Logged daily all incoming packages for guest
- Restocked the mini market and kept inventory
- Logged all guest cash transactions
- Maintained the lobby and front desk area clean
- Arranged customer shuttles round trip to Airports and Ports for Cruises.
Sales Associate
WSS
Miami
07.2023 - 03.2024
- Customer Service
- Cashier
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints in a professional manner.
Retail Sales Associate
Marshalls
Plantation
04.2021 - 03.2022
- Organized displays to attract customers and promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Addressed customer questions and concerns regarding products and services.
- Helped customers by answering questions and locating merchandise.
- Collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find store items.
Party Host
Urban Air Adventure Park
Plantation
03.2021 - 01.2022
- Greeted guests and provided them with party information.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Greeted guests and provided excellent customer service.
Administrative Assistant
The Players Connection
Hialeah
04.2018 - 11.2018
- Prepared summer camp orders with accuracy
- Provided in-store clients with prices and closed sale
- Pulled merchandise following purchase orders
- Prepared garments for screen print & embroidery
Education
High School Diploma -
Miami Senior High School
Miami06-2021
Skills
- English
- Spanish
- Microsoft Office
- Customer Service
- Retail Sales
- Cashier
- Hospitality
- Guest relations
- Administrative support
- Mail and packages
- Front office support
- Clerical duties
Timeline
Front Desk Agent
Quality Inn
05.2024 - 02.2025
Front Desk Agent
Wingate by Wyndham
05.2024 - 02.2025
Sales Associate
WSS
07.2023 - 03.2024
Retail Sales Associate
Marshalls
04.2021 - 03.2022
Party Host
Urban Air Adventure Park
03.2021 - 01.2022
Administrative Assistant
The Players Connection
04.2018 - 11.2018
High School Diploma -
Miami Senior High School