Dedicated and compassionate childcare professional with extensive experience in early childhood education and customer service. Over 10 years of experience fostering engaging learning environments, ensuring child safety, and providing top-notch customer support. Highly skilled in curriculum implementation, child behavior observation, and creating a nurturing atmosphere. Certified in First Aid/CPR with a strong background in organizational and communication skills.
Hi, I’m
Brianna Wood
Orlando
Summary
Overview
15
years of professional experience
1
Certification
Work History
AT&T
Collection Representative
10.2024 - 03.2025
Job overview
- Managed customer accounts and facilitated the recovery of outstanding payments, ensuring compliance with company policies
- Utilized strong communication skills to negotiate payment plans and resolve disputes, maintaining positive customer relationships
- Analyzed account information and identified discrepancies, implementing corrective actions as necessary
- Maintained detailed records of customer interactions and payment agreements, ensuring accuracy and confidentiality
- Collaborated with cross-functional teams to streamline collection processes and enhance overall efficiency.
Allied Universal Security Services
Security Officer
01.2015 - 01.2024
Job overview
- Monitored premises and ensured a safe environment for staff and visitors
- Responded to security violations and emergencies with prompt action
- Authorized access to restricted areas and conducted security patrols
- Maintained detailed daily reports on activities and incidents.
Peek, Boo Learning Center
Teacher's Assistant
06.2012 - 08.2016
Job overview
- Designed and implemented hands-on curriculum to engage students in early learning
- Assisted in teaching foundational skills such as shapes, numbers, and letters
- Supervised and ensured the safety of children in both classroom and play settings
- Maintained hygiene by dressing and changing infants and toddlers
- Collaborated with parents to support child development and address concerns
- Maintained records of student progress, behavior, and dietary needs.
Orange County Public Schools
Cafeteria Worker
09.2015 - 07.2016
Job overview
- Prepared and served meals following school nutrition guidelines
- Maintained a clean and organized kitchen and dining area
- Ensured compliance with health and safety regulations.
HMS Host
Cashier
11.2013 - 12.2014
Job overview
Kentucky Fried Chicken
06.2010 - 05.2011
Job overview
- Managed cash transactions quickly and accurately
- Assisted customers with purchases and inquiries
- Maintained a friendly and welcoming customer experience.
Education
Florida Career College
Pharmacy Technician Program
University Overview
Wekiva High SchoolApopka, FL
High School Diploma
06.2011
University Overview
Skills
- Childcare & Early Education:
- Lesson planning, play-based learning, child engagement, and behavior management
- Safety & Security: First Aid/CPR certified, conflict resolution, supervision, and emergency response
- Customer Service: Communication skills, problem-solving, and client relations
- Organizational Skills:
- Time management, multitasking, and activity coordination
- Payment negotiation
- Dispute resolution
Certification
- First Aid/CPR Certified
- Class D Security License
- Class G License
Timeline
Collection Representative
AT&T
10.2024 - 03.2025
Cafeteria Worker
Orange County Public Schools
09.2015 - 07.2016
Security Officer
Allied Universal Security Services
01.2015 - 01.2024
Cashier
HMS Host
11.2013 - 12.2014
Teacher's Assistant
Peek, Boo Learning Center
06.2012 - 08.2016
Kentucky Fried Chicken
06.2010 - 05.2011
Florida Career College
Pharmacy Technician Program
Wekiva High School
High School Diploma
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