Bridger Gaertner
The Old Post
Missoula,MT
8
years of professional experience
Dedicated Server with experience in front-of-house operations, skilled in fostering positive guest interactions and managing diverse customer needs. Currently completing education at the University of Montana while working at The Old Post in Missoula. Seeking flexible employment to accommodate academic schedule, with availability for evening shifts.
Work History
Server
1 Year 11 Months- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
- Trained new servers on menu knowledge, service techniques, and restaurant protocols.
Customer Service Representative
4 Months- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Collaborated with team members to improve service efficiency and enhance customer experience.
- Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
- Trained new staff on company policies, customer service techniques, and product knowledge.
Customer Service Representative
10 Months- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and loyalty.
- Assisted customers in product selection and provided detailed information on features and benefits.
- Collaborated with team members to improve service efficiency and enhance customer experience.
- Processed transactions accurately using point-of-sale systems while maintaining cash handling protocols.
Expo
1 Year 6 Months- Coordinated with kitchen to ensure timely and accurate food orders for customers
- Engaged with customers to address concerns and enhance their experience.
- Delivered food orders to tables promptly and ensured customer satisfaction during the meal.
- Assisted kitchen staff with food preparation tasks to maintain efficiency in meal service.
Expo
2 Months- Coordinated food distribution to ensure timely delivery to customers
- Troubleshooting with kitchen
- Managed difficult customer interactions to enhance satisfaction.
- Performed various tasks to support team operations.
Education
High School Diploma
Bachelor of Science - Human Biology
Skills
Customer service expertise
Food safety practices
Basic math skills
Microsoft Office
First Aid/CPR
Reliable & trustworthy
Flexible schedule
Communication
People skills
Food safety
Timeline
Server
The Old Post
2024.09 - CurrentRead More
Customer Service Representative
The Toggery
2024.04 - 2024.08Read More
Customer Service Representative
REI
2023.05 - 2024.03Read More
Expo
Iron Horse Restaurant
2020.02 - 2021.08Read More
Expo
Craggy Range Bar & Grill
2018.06 - 2018.08Read More
Whitefish High School
High School Diploma
Read More
The University of Montana
Bachelor of Science from Human Biology
Read More