Brie Grant-Davis

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

• Trained employees on equipment operation and safety protocols.
• Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Followed verbal and written instructions to properly move and ship products.

Customer service

• Collaborated with store manager to develop strategies for achieving sales
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.

• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Recruited and hired qualified candidates to fill open positions.
• Worked closely with customers to understand needs and resolve diverse issues.
• Assisted in store opening by setting up office space, computers and cash registers.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Operated forklift safely throughout warehouse to move products.
• Replenished stocked items in warehouse following inventory control measures to streamline operations.
• Operated palletizer machinery to stack finished product on pallets.
• Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
• Relocated goods from dock area to appropriate storage locations.
• Loaded trailers to support government regulations for volume, weight and transportation safety.

• Operated forklift safely throughout warehouse to move products.
• Completed and passed forklift requirements as directed by OSHA.
• Loaded trailers to support government regulations for volume, weight and transportation safety.
• Replenished stocked items in warehouse following inventory control measures to streamline operations.
• Operated palletizer machinery to stack finished product on pallets.
• Relocated goods from dock area to appropriate storage locations.
• Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Maintained current forklift training and certification as required by company policies.
• Unloaded incoming items from trucks and rail cars and transported materials to staging area.
• Transported material to correct locations and documented inventory changes.
• Inspected lifts before use to prevent damage to goods.
• Reported safety and quality issues to management.
• Tied and secured loads to prevent shifting or damage to items.
• Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
• Packaged, labeled and tagged goods before transfer.
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Communicated with supervisor and other warehouse staff to coordinate work.
• Checked shipments for damaged or incorrect items.
• Used handheld scanners for warehouse management system compliance.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Used pallet jacks to move items to and from warehouse locations.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Received deliveries, scanned packages and updated orders in internal database.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
• Updated inventory and production information using warehouse management systems and scanner guns.
• Operated forklifts to fill or empty overhead spaces.
• Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

• Helped employees accomplish tasks during peak periods.
• Directed and led employees and team members on effective operations, methods and procedures.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.
• Managed daily cash intake by counting out registers and tabulating profits.
• Managed cash positions and made bank deposits.
• Counted out cash drawers at end of each shift and logged profits into computer system.
• Managed inventory and ordered new products when inventory was running low.
• Trained new employees on company policies, procedures, techniques and customer service standards.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Used suggestive selling techniques to promote add-on sales.
• Answered customer questions and provided store information.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.