Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brielle Bisignani

Winter Springs,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Cafe Paisano
Longwood, FL
10.2016 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Server

Lenny's Pizza And Italian Restaurant
Lavallette, NJ
06.2014 - 10.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Science - Speech-Language Pathology

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
12.2014

Associate of Arts - Liberal Arts And General Studies

Lackawanna College
Scranton, PA
06.2012

Skills

  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Credit Card Payment Processing

Timeline

Customer Service Representative

Cafe Paisano
10.2016 - 06.2022

Customer Server

Lenny's Pizza And Italian Restaurant
06.2014 - 10.2016

Bachelor of Science - Speech-Language Pathology

East Stroudsburg University of Pennsylvania

Associate of Arts - Liberal Arts And General Studies

Lackawanna College

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Brielle Bisignani