Brienna Tsosie
Page,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated [Job Title] with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Antelope Point Marina
Page, AZ
04.2022 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Income Tax Preparer
Jackson Hewitt
Page, AZ
01.2022 - 04.2022
- Assisted clients with understanding and completing tax forms accurately.
- Created financial statements for filing purposes.
- Maintained records of client information, including income sources and deductions.
- Prepared tax returns for individuals, corporations, partnerships and trusts.
- Analyzed financial data to determine accurate tax liabilities.
- Researched federal, state and local regulations to ensure compliance with laws.
- Processed amended returns as requested by clients or IRS and state agencies.
- Reviewed past year's taxes for accuracy and completeness.
- Advised clients on various tax law changes that could impact their liability.
- Provided guidance to taxpayers regarding payment options available to them.
- Managed a high volume of complex individual income tax returns in a timely manner.
- Assessed current year's potential effects on prior years’ filings.
- Evaluated the accuracy of calculations performed by other staff members.
- Identified opportunities for additional deductions or credits.
- Developed strategies to minimize future taxes through proper planning.
- Answered inquiries from clients regarding their tax obligations.
- Attended training sessions to stay abreast of new developments in taxation law.
- Ensured all deadlines were met throughout the preparation process.
- Generated reports summarizing client's taxable income and liabilities.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Calculated form preparation fees according to return complexity and processing time required.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Helped clients integrate new tax software with accounting software.
Front Desk Receptionist
Best Western Plus
Page, AZ
01.2021 - 12.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Drafted professional business documents, spreadsheets and correspondence.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
Tse'yaato' High School
Page, AZ12-2014
Skills
- Data Entry
- Reception oversight
- Calendar Management
- Research
- Filing
- Clerical Support
- Document Control
- Appointment Scheduling
- Check processing
- Spreadsheet Management
- Scheduling
- Invoice Processing
- Database Management
- Office Administration
- Customer Service
- Types 65 WPM
- Relationship Building
- Phone call answering
- Excel spreadsheets
- Typing proficiency
Timeline
Administrative Assistant
Antelope Point Marina
04.2022 - Current
Income Tax Preparer
Jackson Hewitt
01.2022 - 04.2022
Front Desk Receptionist
Best Western Plus
01.2021 - 12.2021
High School Diploma -
Tse'yaato' High School