Brisa Lopez
Houston,Texas
Summary
Knowledgeable customer service representative with a year of experience providing valued customer service to the company's most demanding clients and customers
Overview
6
6
years of professional experience
Work History
home care provider
Elara caring
05.2024 - 03.2025
- Task and duties- bathing, dressing, grooming), light housekeeping, meal preparation, medication reminders, companionship, emotional support, and assistance with transportation and errands, and monitoring the client's health
- Assisting with Activities of Daily Living (ADLs): This includes helping with bathing, dressing, grooming, toileting, and mobility
- Medication Management: Reminding clients to take medications, ensuring they are taken at the correct times and dosages, and documenting medication administration
- Monitoring Vital Signs: Checking and recording vital signs like temperature, pulse, and blood pressure, and reporting any changes to the appropriate healthcare professionals
- Providing Emotional Support: Offering companionship, empathy, and encouragement to clients, and helping them cope with emotional challenges
- Light Housekeeping: Maintaining a clean and organized living environment, which may include cleaning, laundry, and dishwashing
- Meal Preparation: Assisting with meal planning, grocery shopping, and preparing nutritious meals for clients
- Transportation: Assisting clients with transportation to medical appointments, errands, and social activities
- Errands: Running errands for clients, such as grocery shopping, picking up prescriptions, and banking
- Communication: Communicating effectively with clients, family members, and healthcare professionals
- Documentation: Maintaining accurate and complete records of care provided, including medication schedules, changes in health status, and any concerns or observations
Stay At Home Mom/Wife
Houston, TX, USA
06.2022 - 05.2024
- Manage household expenses, creating detailed, effective budgets
- Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes
- Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings
- Build engaged relationships with healthcare professionals, academic administrators, and program leaders to ensure alignment with all needs
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills
Customer Service Call Center Representative
Calvary home Healthcare
Fort Worth, TX, USA
08.2021 - 04.2022
- Providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities
- Proven capacity to troubleshoot issues quickly
- Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
- Address customer service inquiries in a timely and accurate fashion
- Manages inbound or outbound customer calls for an organization
Cashier/Customer Service Associate
Walmart
Fort Worth, TX, USA
07.2020 - 06.2021
- Offered strong customer service skills, keeping customers satisfied and hard working
- Provided customer service and was involved in training new team members each month
- Help stock when short handed and all around team player
Cook and Cashier
Lisa's Chicken
Fort Worth, TX, USA
03.2019 - 04.2020
- Answer phone calls by using proper phone etiquette
- Operating cash register/point of sale systems
- Receive food orders from customers & prepare efficiently & accurately
- Operating kitchen equipment and perform general cleaning/maintenance (equipment includes, but is not limited to: ovens, fryers, coolers, freezers)
Education
Diploma -
My dreams academy
Fort Worth, TX06.2020
Skills
- Customer service
- Communication skills
- Bilingual
- Guest services
- Documentation review
- Computer literacy
- Leadership
Timeline
home care provider
Elara caring
05.2024 - 03.2025
Stay At Home Mom/Wife
06.2022 - 05.2024
Customer Service Call Center Representative
Calvary home Healthcare
08.2021 - 04.2022
Cashier/Customer Service Associate
Walmart
07.2020 - 06.2021
Cook and Cashier
Lisa's Chicken
03.2019 - 04.2020
Diploma -
My dreams academy