Brisa Sanchez
Elgin,IL
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission process knowledge of healthcare systems and compliance standards
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Guidehouse
Remote, IL
2024.07 - Current
- Register patients by accurately collecting and verifying demographic and insurance information through secure systems and direct patient communication.
- Contacted patients to confirm insurance coverage, updated demographic details, and resolved discrepancies, enhancing accuracy of billing information.
- Review and obtain medical records to support proper claim submission and ensure billing accuracy.
- Manage a high daily volume of patient accounts while meeting departmental productivity goals and performance metrics.
- Investigated and resolved missing or incomplete billing information, ensuring readiness of accounts for insurance submission.
- Collaborated with internal teams to correct account issues, maintaining compliance with billing requirements and supporting seamless operations.
Patient Access Representative
R1 RCM
Elgin, IL
2021.12 - 2024.06
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into database, ensuring accurate establishment of medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Processed patient deductibles and co-pays, discussing payment options to address outstanding financial obligations.
- Assisted patients in identifying issues and facilitated referrals to appropriate specialists to enhance care continuity.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Front Desk Manager
Hampton Inn & Suites
Hoffman, IL
2019.08 - 2021.10
- Greeted arriving guests, enhancing first impressions and assisted with luggage to improve guest experience
- Provided prompt and polite support to customers in-person and via telephone, ensuring satisfaction and resolution of inquiries
- Engaged with customers to effectively build rapport and lasting relationships
- Responded to guest complaints by researching issues to develop most effective solutions and negotiate results
- Maintained lobby cleanliness and organization, creating a welcoming environment for guests
- Trained associates in cash handling procedures and credit card transactions to maintain records accuracy
- Operated register for cash, check and credit card transactions
- Communicated effectively both verbally and in writing to provide clear direction to staff
- Observed staff performance and provided positive feedback for performance improvement
Sales Representative
T-Mobile
Elgin, IL
2015.06 - 2016.01
- Maintain knowledge of multiple carrier plans
- Assisted customers in selecting products that aligned with their lifestyles and personal needs.
- Recommended accessories that enhanced customer experience and contributed to sales growth.
- Answered customers' questions regarding products, prices and availability
- Maintained friendly and professional customer interactions at all times
- Set up new accounts, established customer credit, and set up payment methods
- Easily handed technical tasks such as transferring contacts, photos and setting up new phones with updates and account connections
- Learned about available offers in phones, plans, and accessories to better inform customers.
Education
High School Diploma -
Elgin High School
Elgin, IL2017-05
Skills
- HIPAA compliance
- Insurance verification
- Healthcare navigation
- Patient advocacy
- Customer service
- Database management
- Multi-tasking
- Organizational skills
- Bilingual
- Self motivated
- Dedicated team player
Timeline
Patient Access Representative
Guidehouse
2024.07 - Current
Patient Access Representative
R1 RCM
2021.12 - 2024.06
Front Desk Manager
Hampton Inn & Suites
2019.08 - 2021.10
Sales Representative
T-Mobile
2015.06 - 2016.01
High School Diploma -
Elgin High School