BRISANEL WHISNANT-JONES
Nashville,TN
Summary
Forward-thinking executive assistant with extensive experience at 1991 Holdings LLC, specializing in regulatory compliance and process optimization. Proven ability to enhance employee relations and streamline workflows through effective communication and Microsoft Office expertise. Committed to driving organizational success and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Executive Assistant
1991 Holdings LLC
, USA
06.2023 - Current
- Liaised between company and Tennessee Department of Transportation to ensure regulatory compliance.
- Ensured compliance with MC number and TDOT number regulations.
- Completed annual reports and audits for Tennessee state requirements.
- Managed human resources functions, enhancing employee relations and facilitating training programs.
- Coordinated monthly inspections to enhance driver retention strategies.
- Processed weekly payroll, accounts receivable, and accounts payable efficiently.
- Conducted annual revenue reporting to support financial transparency.
- Developed office protocols to streamline workflow and improve administrative efficiency.
Administrative Assistant
BAIL U OUT Bonding
02.2022 - 12.2023
- Reviewed operating budgets to identify organizational needs and optimize resource allocation.
- Monitored purchase orders for accuracy, completeness, and compliance.
- Maintained detailed records of external cases for upper management, ensuring accurate and timely reviews.
- Liaised between agency, general public, and court judges to improve communication and collaboration.
- Facilitated training sessions for new administrative staff members.
- Facilitated training sessions for new administrative staff to ensure effective onboarding.
- Handled incoming calls, directing inquiries to appropriate personnel for prompt response.
- Organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
Tele-sales Agent
CIGNA HEALTH INSURANCE
07.2018 - 12.2023
- Collected and analyzed customer medical histories to tailor insurance solutions.
- Informed and enrolled customers in suitable health insurance plans.
- Assisted clients in comprehending policy details and coverage options.
- Conducted needs analysis to assess customer medical requirements.
- Evaluated customer financial liabilities to determine insurance eligibility.
- Cultivated strong client relationships through personalized communication and consistent follow-ups.
- Conducted market research to uncover potential sales leads and expand client base.
- Formulated and executed targeted sales strategies to align with customer needs and drive revenue growth.
Project Manager
Who Are You Non-Profit
08.2016 - 04.2018
- Updated supervisors weekly on project status and program deadlines to ensure alignment.
- Completed reports for fiscal and operating hours to meet compliance requirements.
- Coordinated volunteer schedules and activities for various campaigns.
- Supported fundraising initiatives by preparing promotional materials and presentations.
- Built relationships with adolescent teens to promote engagement and community involvement.
- Conducted research in legislative criteria to be appointed as a State of Tennessee Nonprofit.
Education
Bachelor's of Science - Criminal Justice, Biology
University of Tennessee at Chattanooga
05-2016
Skills
- Calendar management
- Communication skills
- Computer and software proficiency
- Microsoft Office Suite
- Process optimization
- Customer service excellence
- Leadership abilities
- Team leadership
- Insurance sales expertise
- Licensed health insurance agent
Timeline
Executive Assistant
1991 Holdings LLC
06.2023 - Current
Administrative Assistant
BAIL U OUT Bonding
02.2022 - 12.2023
Tele-sales Agent
CIGNA HEALTH INSURANCE
07.2018 - 12.2023
Project Manager
Who Are You Non-Profit
08.2016 - 04.2018
Bachelor's of Science - Criminal Justice, Biology
University of Tennessee at Chattanooga