Britani K. Johnson
Petal,MS
Summary
Detail-oriented with expertise in dental assisting, patient scheduling and team collaboration, and office management. Proven ability to enhance workflow and improve patient experience through effective communication and organizational skills.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Eastern Shore Dental Associates
- Greeted and assisted patients, ensuring a welcoming environment at reception.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments using dental practice management software, optimizing daily workflow.
- Maintained accurate patient records and updated information as needed in database.
- Processed insurance claims and verified coverage, facilitating smooth billing operations.
Business Associate
Northcutt Dental
- Assisted in managing patient scheduling and appointment confirmations to enhance operational efficiency.
- Supported daily administrative tasks, ensuring accurate patient records and billing processes.
- Checked patients in/out and verified insurance policies
Office Manager/Dental Assistant
Lincoln Dental Arts
05.2021 - 05.2025
- Managed office operations, ensuring efficient patient scheduling and enhanced workflow.
- Coordinated communication between dental staff and patients to improve service delivery.
- Developed training materials for new hires, fostering team integration and operational consistency.
- Prepared treatment rooms, instruments, and materials while maintaining a clean and organized clinical environment.
- Prepared patients for treatment, provided post-operative instructions, and helped ensure patient comfort.
Education
Associate of Arts -
Pearl River Community College
Poplarville, MSAccelerated Dental Assisting Academy
Hattiesburg, MSSkills
- Phone etiquette
- Dentrix Experience
- Attention to detail
- Time management
- Dental assisting
- CPR certified
- Insurance verification/claims
- Appointment scheduling
Timeline
Office Manager/Dental Assistant
Lincoln Dental Arts
05.2021 - 05.2025
Front Desk Receptionist
Eastern Shore Dental Associates
Business Associate
Northcutt Dental
Associate of Arts -
Pearl River Community College
Accelerated Dental Assisting Academy