Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive profitability and achieve business objectives. Adept at identifying customer needs and providing exceptional support to ensure customer satisfaction. Proven ability to adapt quickly in fast-paced environments while consistently delivering high-quality service.
Hi, I’m
Britannia Ellis
Colorado Springs,CO
Summary
Overview
6
years of professional experience
Work History
Jamroc Towing and Services
Dispatcher
07.2023 - 08.2024
Job overview
- Utilized dispatch software to enter customer information, Tow Request and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries/
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Jamroc Auto Sales
Sales Representative / Receptionist
07.2023 - 08.2024
Job overview
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email, scheduled customers for appointment, took payments, authorized insurance, greeted and assisted customers, addressed customer complaints, and worked in a highly skilled manner to greet guests in a courteous and professional way.
Advantage Communications Inc
Customer Service Representative
03.2021 - 01.2022
Job overview
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Maintained quality control standards, seeking new ways to improve customer service.
- Assisted customers in navigating the company website and placing orders online, troubleshooting any technical issues.
- Responded to customer inquiries in a timely and professional manner.
- Assisted customers with billing and account inquiries.
Sun Communities Inc Jellystone Park
Housekeeper / Snack Bar Attendant
05.2018 - 09.2018
Job overview
- Greeted and welcomed guests in a professional and friendly manner.
- Monitored public restrooms throughout the day for cleanliness and adequate supplies.
- Inspected work performed to ensure compliance with specifications and established standards.
- Worked with a team to complete large cleaning projects.
- Followed established cleaning procedures and standards to ensure a consistent level of cleanliness.
Education
University of the West Indies, Mona CampusKingston, Jamaica
Bachelor of Science (B.S.), Tourism Management and Management Studies
02.2021
University Overview
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Critical Thinking
- Active Listening
- Customer Service
- Teamwork
- Adaptability
- Proficient in MS Word, Excel and PowerPoint
Timeline
Dispatcher
Jamroc Towing and Services
07.2023 - 08.2024
Sales Representative / Receptionist
Jamroc Auto Sales
07.2023 - 08.2024
Customer Service Representative
Advantage Communications Inc
03.2021 - 01.2022
Housekeeper / Snack Bar Attendant
Sun Communities Inc Jellystone Park
05.2018 - 09.2018
University of the West Indies, Mona Campus
Bachelor of Science (B.S.), Tourism Management and Management Studies
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