Britany Gutierrez
Layton,UT
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and loyalty at Kohls Department Store. Leveraged exceptional customer service and POS system operation skills to exceed sales targets. Excelled in building customer relationships, resulting in increased repeat business. Committed to continuous professional development and adept at adapting to diverse customer needs.
Overview
8
8
years of professional experience
Work History
Sales Associate
Kohls Department Store
03.2016 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Vista Education Campus
Farmington, UT05.2015
High School Diploma -
Viewmont High School
Centerville, UT05.2012
Skills
- Listening Skills
- Excellent people skills
- Exceptional customer service
- Money Handling
- Cash Register Operation
- Stocking and Receiving
- Customer Needs Assessment
- POS System Operation
- Adapt to diverse groups
- Payment Processing
- Merchandise Display
Accomplishments
- I was employee of the month in 2024
- I got rewarded for getting the most credit.
- I received positive feedback from customer surveys
Timeline
Sales Associate
Kohls Department Store
03.2016 - 08.2024
High School Diploma -
Vista Education Campus
High School Diploma -
Viewmont High School
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