Britany Kulpa
Wheeling
Summary
Dynamic Service Professional with a proven track record at Olive Garden Restaurant, excelling in upselling strategies and complaint resolution. Recognized for enhancing client satisfaction through exceptional multitasking and time management skills. Committed to professional growth and team success, consistently exceeding performance goals in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Professional
Olive Garden Restaurant
03.2013 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Developed strong relationships with clients through exceptional customer service skills.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
Education
Bachelor of Science - Exercise Physiology
West Liberty University
West Liberty, WVScience Education
WVNCC
Skills
- Upselling strategies
- Complaint resolution
- Industry expertise
- Supply management
- Teamwork
- Time management
- Multitasking
- Reliability
Certification
- Certified Exercise Physiologist
Timeline
Service Professional
Olive Garden Restaurant
03.2013 - Current
Bachelor of Science - Exercise Physiology
West Liberty University
Science Education
WVNCC
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