Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britnee Cappe

Phoenix,AZ

Summary

Experienced, versatile, empathetic and outgoing Customer Relations Specialist with 5+ years of experience in customer support,sales and service.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Call Point LLC
06.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Medical Billing Assistant

Pathology Billing Services
01.2018 - 04.2020
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Monitored outstanding invoices and performed collections duties.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Client Relations Specialist

Madison Animal Hospital
02.2022 - 04.2024
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Animal Rescue Volenteer

HALO Animal Rescue
03.2020 - 06.2023
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Bathed animals and performed related animal grooming and care in preparation for adoption events.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.

Kennel Technician

Mama Bears Daycare and Boarding
06.2024 - 10.2024
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed by veterinarian.

Education

High School Diploma -

Horizon High School
05.2021

Skills

  • Client Communication
  • Customer Service
  • Data Entry
  • Client Relations
  • Call Management
  • Appointment Scheduling
  • Animal Care

Timeline

Kennel Technician

Mama Bears Daycare and Boarding
06.2024 - 10.2024

Client Relations Specialist

Madison Animal Hospital
02.2022 - 04.2024

Customer Service Representative

Call Point LLC
06.2020 - 01.2022

Animal Rescue Volenteer

HALO Animal Rescue
03.2020 - 06.2023

Medical Billing Assistant

Pathology Billing Services
01.2018 - 04.2020

High School Diploma -

Horizon High School

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Britnee Cappe