Britnee Cappe
Phoenix,AZ
Summary
Experienced, versatile, empathetic and outgoing Customer Relations Specialist with 5+ years of experience in customer support,sales and service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Call Point LLC
06.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Billing Assistant
Pathology Billing Services
01.2018 - 04.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Monitored outstanding invoices and performed collections duties.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Client Relations Specialist
Madison Animal Hospital
02.2022 - 04.2024
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Animal Rescue Volenteer
HALO Animal Rescue
03.2020 - 06.2023
- Provided companionship and comfort to animals in need of extra love and attention.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Assisted with adoption process by providing information about animals to potential adopters.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Attended community events to promote pet adoption and responsible pet ownership.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Kennel Technician
Mama Bears Daycare and Boarding
06.2024 - 10.2024
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Education
High School Diploma -
Horizon High School
05.2021
Skills
- Client Communication
- Customer Service
- Data Entry
- Client Relations
- Call Management
- Appointment Scheduling
- Animal Care
Timeline
Kennel Technician
Mama Bears Daycare and Boarding
06.2024 - 10.2024
Client Relations Specialist
Madison Animal Hospital
02.2022 - 04.2024
Customer Service Representative
Call Point LLC
06.2020 - 01.2022
Animal Rescue Volenteer
HALO Animal Rescue
03.2020 - 06.2023
Medical Billing Assistant
Pathology Billing Services
01.2018 - 04.2020
High School Diploma -
Horizon High School