Britney Pangelinan
Niantic
Summary
Dedicated professional with expertise in customer service and appointment scheduling. Proven track record in managing operations and ensuring efficient workflows. Committed to continuous learning and reliability in all tasks.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Dermatology Physicians of Connecticut
New London
12.2025 - Current
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Answered phone calls, addressing inquiries and directing calls appropriately.
- Coordinated with medical staff to facilitate smooth patient flow.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Director
Bright & Early
Niantic
08.2020 - 06.2025
- Managed staff performance through regular feedback and training sessions.
- Oversaw budget allocation and financial planning for educational programs.
- Facilitated team meetings to align goals and share best practices.
- Implemented policy changes to improve operational efficiency within the organization.
- Coordinated professional development workshops for staff members.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
General Manager
Chapter One Food & Drink
Guilford
06.2017 - 10.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations of food and drink establishment, ensuring smooth service delivery.
- Scheduled staff shifts and implemented training programs for new employees to enhance team performance.
- Streamlined inventory management and supply chain processes for optimal resource utilization.
- Ensured compliance with health and safety regulations in all areas.
- Established vendor relationships to secure quality ingredients for the kitchen.
- Analyzed customer feedback to enhance menu offerings and service quality.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University
Providence, RI05-2015
Skills
- Appointment scheduling
- Customer service
- Payment processing
- Data entry
- Document management
- Record keeping
- Proficient in Microsoft Office
- Attention to detail
- Confidentiality handling
- Team leadership
- Staff training
Timeline
Front Desk Receptionist
Dermatology Physicians of Connecticut
12.2025 - Current
Director
Bright & Early
08.2020 - 06.2025
General Manager
Chapter One Food & Drink
06.2017 - 10.2019
Associate of Arts - Culinary Arts
Johnson & Wales University