Britney Hunter
Kingsland,GA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Longhorns Steakhouse
Waynesville, GA
11.2023 - Current
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assisted with setting up banquet rooms for special events.
- Upsold appetizers, drinks, desserts. when appropriate.
- Adhered to all safety regulations set forth by the restaurant management team.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Informed kitchen staff of any special orders or dietary restrictions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided menus and answered questions about menu items and specials.
- Greeted guests and sat customers at tables or in waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials to increase profits.
Customer Service Representative
ACE Cash Express Inc.
Jacksonville , FL
08.2023 - 12.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Barn Manager
Star Ranch Horse Rescue
Waynesville, North Carolina
08.2016 - 04.2019
- Developed and implemented barn management strategies to ensure safety of horses.
- Maintained records of horse health, feed, equipment, medications, and supplies.
- Performed routine maintenance checks on fences, gates and other equipment used in the barn.
- Responded quickly to emergency situations involving horses such as colic or injury.
- Supervised feeding schedules according to individual requirements of each horse.
Education
Haywood Christian Academy
Waynesville, NC05-2020
Skills
- Menu Memorization
- Dining customer service
- Dining crew workflow optimization
- Food inspection
- Reservation coordination
- High-volume dining
- Table setting arrangements
- Guest Relations
- Check payment processing
- Table Bussing
- Scheduling
- Customer Service
- Cash Handling
Timeline
Restaurant Hostess
Longhorns Steakhouse
11.2023 - Current
Customer Service Representative
ACE Cash Express Inc.
08.2023 - 12.2023
Barn Manager
Star Ranch Horse Rescue
08.2016 - 04.2019
Haywood Christian Academy