Britney Young
Newark,DE
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Mainline Health- Paoli Memorial Hospital
08.2023 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the hospital.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Parts Department Supervisor
Peidmont Airlines
06.2018 - 08.2023
- Established effective communication channels with vendors to optimize supply chain efficiency.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, reducing stock obsolescence.
- Conducted regular audits of inventory levels, ensuring accuracy and identifying opportunities for improvement.
- Managed department budget effectively, adhering to financial guidelines while maximizing operational efficiency.
- Supervised team of parts department employees, improving overall productivity and customer satisfaction.
Special Education Paraprofessional
School District of Philadelphia
08.2010 - 08.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Clinical Research Assistant
Henrietta Johnson Medical Center
09.2016 - 09.2018
- Participated in site monitoring visits, addressing any concerns or discrepancies related to patient enrollment or data collection procedures.
- Monitored safety events during clinical trials by promptly reporting adverse events and implementing corrective action plans as needed.
- Maintained up-to-date knowledge of industry regulations by attending professional development seminars and reviewing relevant publications regularly.
- Facilitated efficient organization of study-related documents through meticulous record-keeping practices.
- Participate in data entry verification, cleaning and/or scoring conduct and oversee assigned clinical trials in compliance with protocol, GCP guidelines and FDA regulation.
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
Philadelphia, PA05-2024
High School Diploma -
Ben Franklin High School
Philadelphia, PA06-2007
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Proficient in Epic
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Computer skills
Certification
CPR , First Aid
Timeline
Scheduling Specialist
Mainline Health- Paoli Memorial Hospital
08.2023 - Current
Parts Department Supervisor
Peidmont Airlines
06.2018 - 08.2023
Clinical Research Assistant
Henrietta Johnson Medical Center
09.2016 - 09.2018
Special Education Paraprofessional
School District of Philadelphia
08.2010 - 08.2019
Associate of Arts - Health Care Studies
Community College of Philadelphia
High School Diploma -
Ben Franklin High School
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