Britni Fagan
Rochester
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Teller
ESL Federal Credit Union
Rochester
06.2021 - Current
- My responsibilities include greeting customers and creating a welcoming environment.
- I process member transactions:
- deposits, withdrawals, loans any cash handling.
- I ensure that I adhere to bank policies and procedures.
- Verifying customer identities and account information, building relationships and asking questions
- In the last year, I've been employee of the month 3 times.
CNA - Certified Nursing Assistant
Friendly Homes Senior Living
Rochester
03.2019 - Current
- As a CNA, my current duties consist of assisting patients with ADLs, such as feeding, mouth care, grooming, incontinent care etc.
- I assist the nurse with the care of residents.
- I measure and record patients vital signs, monitor their weight, recording intake and output information etc.
- Transport residents to appointments.
- I assist with serving meals, feeding patients as necessary and ambulating as needed.
- I also try to build a relaxing environment for both residents and residents family.
AT&T Sales Representative
Sutherland Global Services
Rochester
02.2016 - 04.2019
- I sell AT&T products ex. cell services, tv and internet services, Directv services.
- I set up appointments.
- I also took payments over the phone via credit/debit card.
- I sometimes handled customer services issues ex. explaining customers bills looking over existing customers accounts while finding opportunities for our customers to save money.
- I also explained all new promotions customers are able to take advantage of.
- I always make sure my area is cleaned.
Education
CNA Certification - Nursing
MCC
Rochester, NY06.2019
High School -
Benjamin Franklin High School
Rochester, NYSkills
- Typing
- Time Management Skills
- Patience Skills
- Ability to Read Customers
- Customer Service
- Call Center
- Selling
- Cold Calling
- Telesales
- Customer Support
Certification
CNA
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bank Teller
ESL Federal Credit Union
06.2021 - Current
CNA - Certified Nursing Assistant
Friendly Homes Senior Living
03.2019 - Current
AT&T Sales Representative
Sutherland Global Services
02.2016 - 04.2019
CNA Certification - Nursing
MCC
High School -
Benjamin Franklin High School