Britt Stephens
Fort Lauderdale,FL
Summary
Proven professional with a robust background in customer service and medical coding, notably at 5th Avenue Concierge and in the Healthcare industry. Excelled in conflict resolution and workflow management, enhancing customer satisfaction and coding accuracy. Skilled in fostering strong relationships and maintaining up-to-date industry knowledge, contributing significantly to operational excellence and compliance.
Overview
23
23
years of professional experience
Work History
Front Desk/Concierge
5th Avenue Concierge
, Florida
08.2023 - 03.2024
- Greeted residents and guests in person and on the phone, providing exceptional customer service.
- Resolved residents' and guests' complaints/concerns promptly in a professional manner.
- Demonstrated ability to multitask while working in a high-end luxury living environment.
- Provided personal assistance to residents' and guests.
- Monitored security cameras throughout property premises during shift hours.
- Worked collaboratively with other team members as well as the Property Management Leasing Office to ensure seamless operations.
- Developed and maintained strong relationships with residents through exceptional service and communication.
Customer Service Representative
Health Insurance
Fort Lauderdale, Florida
02.2021 - 02.2022
- Inbound/Outbound calls, chats, and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Coder
Healthcare
, USA
11.2000 - 08.2020
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Advised clinicians on appropriate use of codes based on current guidelines and regulations.
- Educated staff members about new developments related to medical coding practices.
Education
Associate of Applied Science - Health Information Technology
College of DuPage
Glen Ellyn, ILSkills
- Customer Service
- Conflict Resolution
- Workflow Management
- Positive and professional
Timeline
Front Desk/Concierge
5th Avenue Concierge
08.2023 - 03.2024
Customer Service Representative
Health Insurance
02.2021 - 02.2022
Medical Coder
Healthcare
11.2000 - 08.2020
Associate of Applied Science - Health Information Technology
College of DuPage
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