Brittani Wright
IBEX Global
San Antonio,TX
5
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Work History
Customer Service Representative
1 Year 1 Month- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Childcare Worker
9 Months- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Promoted good behavior with positive reinforcement methods.
Assistant Manager
7 Months- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Cashier
5 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma
Skills
POS Systems and Ordering Platforms
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Multitasking and Prioritization
Timeline
Customer Service Representative
IBEX Global
11.2021 - 12.2022Read More
Childcare Worker
TruFit Gym
01.2021 - 10.2021Read More
Assistant Manager
LA Crawfish
06.2020 - 01.2021Read More
Cashier
Golden Chick
05.2018 - 10.2018Read More
Highlands High School
High School Diploma
Read More