Brittany-Aniya Anderson

• Conducted comprehensive assessments to determine client housing needs and eligibility for services.
• Coordinate comprehensive housing assessments for youth formerly in foster care to identify emergency, transitional, subsidized, permanent supportive, affordable, and market-rate housing opportunities.
• Conducting home visits
• Develop individualized housing stability plans by evaluating psychosocial barriers, financial needs, independent living skills, and support system
• Assist youth with housing applications, document collection, apartment searches, landlord advocacy, housing briefings, and apartment tours.
• Coordinate wraparound services with behavioral health providers, educational programs, workforce agencies, and community organizations.
• Maintain accurate electronic case records, service plans, referrals, progress notes, and housing outcomes while ensuring compliance with agency standard
• Facilitate housing readiness and transportation life-skills education to promote long-term independence and reduce homelessness.
• Provided crisis intervention support, assisting clients in navigating urgent housing situations.

• Conducted client assessments to identify needs and develop appropriate intervention plans.
• Collaborated with interdisciplinary teams to coordinate comprehensive care for diverse populations.
• Facilitated support groups, enhancing client engagement and fostering community connections.
• Conducted biopsychosocial and behavioral health assessments to identify client strengths, risks, and service needs.
• Provided trauma-informed case management and coordinated referrals for medical care, psychiatry, substance use treatment, employment, transportation, and housing.
• Supported crisis intervention, de-escalation, safety planning, psychosocial rehabilitation, and client education.

• Conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems.
• Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources.
• Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs.
• Collaborate with healthcare professionals, providers, and families to improve client independence and quality of life.

• Experiences included individuals with substance abuse issues, mental health conditions and homelessness.
• Provided crisis intervention, conflict mediation, behavioral support, and trauma-informed care for women and families experiencing homelessness.
• Managed emergency responses effectively, minimizing risk and ensuring resident safety during critical situations.
• Evaluated incident reports to identify trends, leading to proactive measures that reduced crisis occurrences and enhanced safety.
• Collaborate with departments to optimize client care and support.

• Completed client intakes, psychosocial assessments, safety planning, advocacy, support groups, and referrals for survivors of domestic violence.
• Assisted clients in crisis intervention and support services.
• Developed and facilitated group therapy sessions addressing trauma recovery.
• Collaborated with multidisciplinary teams to create comprehensive care plans.
• Connected clients with housing, legal advocacy, counseling, employment, financial assistance, and medical resources.
• Facilitated group meetings and peer counseling sessions, enhancing community support and strengthening client relationships.

• Student intern who experiences included individuals with substance abuse issues, mental health conditions and homelessness.
• Conducted assessments to identify client needs and develop tailored support plans.
• Collaborated with multidisciplinary teams to coordinate comprehensive care for clients in crisis situations.
• Connected clients with community resources to address housing, employment, education, and healthcare needs.
• Administered drug tests following strict protocols to ensure compliance with regulatory standards.

• Identify customer needs, boosting sales through tailored referrals.
• Provide product and service information, enhancing customer satisfaction.
• Resolve customer issues efficiently, improving service quality.
• Manage appointments and clerical tasks, ensuring smooth operations.
• Identified customer needs to drive targeted sales strategies, enhancing revenue generation and fostering long-term client relationships.
• Coordinated with team members to streamline appointment scheduling, improving operational efficiency and reducing wait times for clients.

• Calculated claims amounts and submitted paperwork for payment.
• Coordinated final decisions, including fair settlements and denial of liability.
• Provided account information and claims procedure guidance.
• Enhanced customer satisfaction with timely communication and empathy.
• Managed a high volume of claims effectively by prioritizing tasks.
• Developed strong working relationships with external partners.
• Assessed claim details meticulously, ensuring accurate settlements and minimizing disputes through thorough documentation.
• Collaborated with external partners to negotiate settlements, leading to fair resolutions and strengthened business ties.

• Answered general questions regarding COVID vaccinations.
• Connected families with necessary social services.
• Built trust within diverse communities through cultural competency.
• Participated in professional development opportunities.
• Worked directly with patient treatment teams and care coordination.
• Managed enrollment, transportation, and paperwork for community resources.
• Fostered trust in diverse communities by leveraging cultural competency, enhancing engagement and access to vital health resources.
• Streamlined enrollment processes for community resources, achieving measurable improvements in service delivery efficiency.