Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Baisden

Albany,GA

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

11
11
years of professional experience

Work History

Shift Manager

Shoe Show
Albany, GA
12.2021 - 07.2022
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Assistant Manager

Dollar Tree
Albany, GA
10.2019 - 11.2021
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained a clean and orderly checkout area.
  • Greeted customers and provided assistance with store inquiries.
  • Operated cash register to process cash, check, and credit card transactions.
  • Handled returns of merchandise in accordance with company policy.
  • Responded to customer complaints in a professional manner.
  • Provided excellent customer service while resolving issues or concerns.

Front End Coordinator

TJ Maxx, TJX Companies
Albany, GA
04.2011 - 08.2018
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Certified Dental Assistant -

Georgia Dental Institute of Education
Moultrie, GA
06-2022

High School Diploma -

Southwest Georgia Institute of Education
Albany, GA
05-2021

Skills

  • Schedule oversight
  • Energetic and enthusiastic
  • Quality assurance
  • Training and mentoring
  • Team development
  • Decision-making
  • Team building
  • Cash handling
  • Flexible schedule
  • Staff training and onboarding

Timeline

Shift Manager

Shoe Show
12.2021 - 07.2022

Assistant Manager

Dollar Tree
10.2019 - 11.2021

Front End Coordinator

TJ Maxx, TJX Companies
04.2011 - 08.2018

Certified Dental Assistant -

Georgia Dental Institute of Education

High School Diploma -

Southwest Georgia Institute of Education
Brittany Baisden