Brittany Clouse
Morristown,TN
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
4
4
years of professional experience
Work History
Receptionist
Instacare
Jefferson City, Tennessee
02.2021 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Rutledge High School
Rutledge, TN05-2008
Skills
- Scheduling
- Verbal and written communication
- File management
- Information protection
- Office administration
- Professional demeanor
- Multi-line telephone operation
- Call redirection
- Customer/Client relations
- Phone etiquette
- Professional and polished presentation
- Clerical support
- Front desk operations
- Document management
- Meticulous and organized
- Scheduling appointments
- Multitasking and prioritization
- Calm demeanor
- Office supply inventory control
- Reception desk management
- Greeting and seating clients
Timeline
Receptionist
Instacare
02.2021 - Current
Rutledge High School