Brittany Dickerson
Sandy Hook,KY
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and team leadership. Demonstrated strong multitasking abilities and safety awareness, enhancing operational efficiency and customer satisfaction. Recognized for innovative training initiatives that improved staff performance and reduced turnover, fostering a collaborative and high-performing work environment.
Overview
13
13
years of professional experience
Work History
Crew Member
McDonald’s
Morehead, KY
06.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Prepared and assembled food orders accurately and promptly.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new crew members on procedures and best practices.
- Adapted quickly to changing tasks and priorities during busy periods.
- Worked front counter, drive-thru and other areas.
- Monitored inventory levels and reported shortages to management for restocking needs.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
EHS Teacher
Northeast Head Start
07.2025 - 11.2025
- Developed engaging EHS curriculum to enhance student understanding of health and safety concepts.
- Facilitated interactive workshops, promoting awareness of environmental health issues among preschool children.
- Collaborated with staff to implement safety protocols, ensuring compliance with local regulations.
- Monitored classroom environments for hazards, proactively addressing concerns to maintain safe learning spaces.
- Coordinated emergency drills, enhancing preparedness for potential safety incidents among students and staff.
- Promoted a culture of environmental stewardship among students, emphasizing the importance of responsible behavior both in and out of the classroom.
- Fostered partnerships with community organizations to provide resources and support for health education initiatives.
- Monitored student performance closely through regular assessments, providing timely feedback to both students and parents.
- Developed strong relationships with parents, keeping them informed about their child''s progress and addressing any concerns promptly.
- Implemented innovative classroom management techniques, maintaining an organized and focused learning atmosphere.
- Enhanced safety awareness in students through hands-on activities and demonstrations.
- Adapted instructional approaches based on individual student needs, enhancing comprehension of complex EHS topics.
- Increased student participation by creating interactive and engaging lesson plans tailored to various learning styles.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
EHS Teacher Aid
Northeast Head Start
Sandy Hook, KY
10.2024 - 05.2025
- Developed and implemented engaging lesson plans focused on environmental health and safety concepts.
- Facilitated interactive classroom activities to enhance student understanding of EHS regulations.
- Assisted in evaluating student progress and adapting instructional methods to meet diverse learning needs.
- Collaborated with parents and community members to promote awareness of health and safety practices.
General Manager
McDonald's
Sandy Hook, KY
09.2022 - 08.2024
- Streamlined daily operations to enhance customer service efficiency and satisfaction.
- Led team training initiatives, improving staff performance and reducing turnover rates.
- Implemented inventory management systems to optimize supply chain processes and reduce waste.
- Analyzed sales reports to identify trends and adjust marketing strategies accordingly.
- Developed and executed cost-reduction strategies, enhancing profitability without compromising quality.
- Coordinated cross-departmental projects to ensure alignment with corporate objectives and goals.
- Drove community engagement programs to strengthen brand presence and customer loyalty initiatives.
- Established performance metrics for employees, fostering accountability and continuous improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
Correctional Officer
Little Sandy Correctional Complex
Sandy Hook, KY
02.2013 - 04.2020
- Supervised daily activities of inmates to ensure safety and compliance with facility regulations.
- Conducted regular inspections of living areas and common spaces for contraband or safety hazards.
- Responded promptly to emergency situations, utilizing de-escalation techniques to maintain order.
- Assisted in the development and implementation of security protocols and operational procedures.
- Trained new officers on facility policies, emergency response procedures, and inmate management techniques.
- Maintained accurate records of inmate behavior, incidents, and disciplinary actions for reporting purposes.
- Participated in ongoing training programs to enhance skills in conflict resolution and crisis management.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
Teaching
Morehead State University
Morehead, KYHigh School Diploma -
Elliott County High School
Sandy Hook, KY05.2006
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Clear communication
Cleaning
Attention to detail
Interactive communication skills
Safe food handling
Integrity and honesty
Safety awareness
Basic math
Leadership qualities
Safety
Valid Driver's license
Creativity and innovation
Assertiveness
Timeline
EHS Teacher
Northeast Head Start
07.2025 - 11.2025
Crew Member
McDonald’s
06.2025 - Current
EHS Teacher Aid
Northeast Head Start
10.2024 - 05.2025
General Manager
McDonald's
09.2022 - 08.2024
Correctional Officer
Little Sandy Correctional Complex
02.2013 - 04.2020
Teaching
Morehead State University
High School Diploma -
Elliott County High School